How to reach us
Phone is best. Call (424) 550-5662, any hour, any day. Dispatch answers the line, and calls to our line may be recorded for quality and training purposes.
For non-urgent questions, email [email protected]. Email is not monitored for emergencies, so call if water is present. Our address is 6167 Bristol Pkwy, Culver City, CA 90230.
What to have ready when you call
A few details help dispatch decide what to send and how to advise you in the meantime.
- Your address, including the neighborhood or cross street.
- Where the water is and how far it has spread.
- Whether the source is stopped, and where the shutoff valve is.
- Whether the water is clear, gray or has an odor.
- Whether anyone is at risk near electrical equipment.
- Your insurance company name, if you plan to file a claim.
Hours
The dispatch line is open 24 hours a day, 7 days a week, including holidays. Crews are assigned the same day when one is available, and dispatch tells you plainly what to expect.
Service areas
We serve Culver City, including ZIP codes 90230 and 90232, and the Marina del Rey area, ZIP code 90292. See the service area page for more detail, or call and ask if you are not sure your address is covered.
Contact questions
Call (424) 550-5662, the 24/7 dispatch line. For life safety, electrical or gas risks, call 911 first.
You can, at [email protected], but email is for non-urgent questions. Call if water is present.
No. Call and dispatch explains the next step. A crew can come the same day when one is available.